Reset your password. How to recover your account?

Go to qld.gov.au/camping and click on ‘account’ and ‘sign in’ on the landing page.

Screenshot of the main navigation of the Queensland National Parks Booking Service with the sign in option under Account circled

1. Click ‘forgot your password’.

Screenshot of My Account screen, with forgot your password circled.

2. Enter your username (email address) and click ‘reset my password’. An email with a system-generated verification code will be sent to your nominated email. Check your Junk/Spam folder if the email hasn’t arrived in your inbox.

Screenshot of My Account screen, with reset my password circled

3. Enter verification code from your email. Note: manually type in your verification code to avoid hidden spaces.

4. Create a new password. Your password must be 8 characters or more (with uppercase, lowercase, numbers and special characters). Confirm new password by re-entering in ‘enter new password again’ field. Click ‘change password’.

Screenshot of My Account screen displaying code, new password and enter new password boxes with instructions on what makes a good password and change password circled.