Modify a Vehicle Access Permit
Note: modifications to all permits must be done at least 2 days prior to the start date of your booking. For example, if a booking is due to commence on a Saturday, the last opportunity to cancel it and receive an automatic refund is midnight the previous Wednesday.
Our operational policy contains more information about booking modifications and refunds.
To modify a Vehicle Access Permit (VAP) start by signing into your account, either by:
- Go to www.qld.gov.au/camping and click ‘account’ then ‘sign in’; or
- Click ‘manage my bookings’ link in your VAP reservation and payment confirmation booking email.
1. Once you have signed in you will be redirected back to the home page. Click on ‘account’ and then ‘view reservations’ to access ‘my account’ where you can view all your bookings.
2. Click on ‘upcoming’ to view all upcoming bookings sorted by date booked.
3. Use your booking ‘itinerary number’ to locate the relevant itinerary for the VAP you wish to modify. Click ‘view bookings’ on this booking.
4. To modify the contact details associated with your booking, click ‘itinerary actions’ then ‘view/edit contact’.
a. From the following screen you can change the phone number and address linked to the booking. Make sure to click ‘save changes’ to update your information.
5. To change the booking date/s or vehicle registration, click ‘booking actions’ then ‘edit booking’.
6. Click ‘edit’ button below the information you need to change:
7. Once you’ve made the relevant changes, click ‘apply’.
Note: you need to click ‘apply’ before you can click ‘edit’ on another section.
8. A 15min session timer will begin, during which you must review and confirm your changes. Once you’ve made all the adjustments necessary, scroll to the bottom of the page and click ‘review changes’.
9. The following page will give a summary of the changes. Select the relevant reason from the ‘alteration reason’ dropdown box towards the bottom of the page and click ‘process alteration’. Note: if you choose ‘other’ you will be prompted to type reason.
10. Double check details on the confirmation pop up, and click ‘yes, proceed’.
11. The modifications have been made, click ‘ok’.
You will receive a confirmation email with updated booking details and permit(s).